Siemens Digital Logistics GmbH
Nachtweideweg 1-7
D 67227 Frankenthal

Have any questions?
+49 6233 45943 444

Service Desk

Service Hours
Monday to Friday
08:00 – 18:00
Please dial 
+49 6233 45943 180
to make a support appointment.
Support via Email is available here:

Service Hours

Depending on the processes you handle via AX4 you might require extended service hours. Simply contact us. Within the scope of service level agreements you can use extended service hours up to a 24-hour service.

Support Ticket

Please use our
for your support inquiry.


+49 6233 45943 444


Coronavirus: Measures at Siemens Digital Logistics

Our customers rely on our IT solutions and services for efficient and reliable logistics. This also and especially applies in times of the Corona pandemic.

The health of our customers, business partners and employees is a top priority for Siemens Digital Logistics and is at the forefront of all our considerations.

As an ISO 27001 certified company, we are well prepared for an extraordinary risk situation like this:

  • Our contingency plans, according to which we implement targeted concerted measures to counteract risks for our employees, customers and our business, are now taking effect.
  • We have the infrastructure to completely work remotely. For this reason, even before the recommendation of the Robert Koch-Institute, we took comprehensive measures to protect our fellow human beings and employees.
  • We are based at distributed locations in Frankenthal, Karlsruhe, Wroclaw (Poland) and Lisbon, which enables us to maintain both personnel and technical redundancies and to minimize the risk for our services.
  • In addition, we are closely monitoring the situation in connection with the spread of the coronavirus (Covid-19) and following the recommendations of the authorities.

Of course, the needs and concerns of our customers remain the focus of our activities. We assure you that we will take all possible measures to continue our business activities in order to be a reliable partner for our customers in the usual manner and with consistent quality during this period.

We are still at your disposal on all known channels.

Stay healthy!

Your Siemens Digital Logistics Team

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